Refund Policy

Effective Date: [8/10/2024]

 At hwckart, we strive to provide our customers with high-quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund Policy below to understand the terms and conditions regarding returns, refunds, and exchanges.

 1. Eligibility for Returns

 To be eligible for a return and refund, the following conditions must be met:

 - Timeframe : You must request a return within [7] days from the date of delivery.

- Condition : The product must be unused, in its original packaging, and in the same condition that you received it.

- Receipt/Proof of Purchase : A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

 Certain items are not eligible for return, including but not limited to:

 - Custom-made or personalized items.

- Perishable goods (such as food, flowers, or plants).

- Gift cards.

- Downloadable software or digital products.

- Items marked as "Final Sale" or "Non-Returnable" on the product page.

 3. Return Process

 To initiate a return, please follow these steps:

 1. Contact Us : Reach out to us at [hwckart4@gmail.com] to request a return. Please include your order number, the item(s) you wish to return, and the reason for the return.

   2. Return Authorization : Once your return request is approved, we will provide you with instructions on how and where to send the product. hwckart is not responsible for return shipping costs unless the item was defective or damaged.

 3. Packaging : Ensure the product is securely packaged to prevent damage during transit. We recommend using the original packaging if available.

 4. Shipping : You are responsible for the cost of shipping the item back to us unless it was received damaged or defective. Shipping costs are non-refundable.

 4. Refunds

 Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the following will apply:

 - Refund Method : Refunds will be issued to your original payment method (credit card, PayPal, etc.).

- Processing Time : Please allow business days for the refund to be processed once approved. It may take additional time for your bank or credit card company to reflect the refund on your account.

- Partial Refunds : In some cases, only partial refunds may be granted if the returned item is not in its original condition, is damaged, or missing parts not due to our error.

 5. Exchanges

 We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [Insert Email] or [Insert Phone Number]. We will provide you with instructions for the exchange process.

 6. Damaged or Defective Items

 If you receive an item that is damaged or defective, please contact us within [7] days of delivery at [Insert Email] or [Insert Phone Number]. We may ask for photos or other documentation of the damage or defect to expedite the process. Once confirmed, we will either:

 - Offer a replacement at no additional cost to you, or

- Provide a full refund, including shipping costs.

 7. Late or Missing Refunds

 If you haven’t received a refund yet:

 1. Check your bank account : It may take some time before your refund is officially posted.

2. Contact your credit card company : It may take additional time for the refund to be processed by your card issuer.

3. Contact your bank : There is often some processing time before a refund is posted.

 If you’ve done all of the above and still have not received your refund, please contact us at [Insert Email].

 8. Cancellations

 If you wish to cancel an order, please contact us as soon as possible. If your order has already been shipped, you will need to follow the return process once you receive the product.

 9. Shipping Costs

 - Non-Refundable Shipping : Shipping costs are non-refundable unless the item was received damaged or defective.

- Return Shipping : You will be responsible for paying your own return shipping costs unless the item is defective or damaged.

 10. Contact Information

 If you have any questions or need assistance with your return, refund, or exchange, please contact us:

 hwckart

[GF - 05, Bansidhar Complex, Near Shreyas School, Bagi Khana, Vadodara, Gujarat, IND-390001]  

[hwckart4@gmail.com]